Mobile / Sports
Our legal terms set out exactly what you can expect from ab66 when you hold an account — covering how we handle your data, what rules apply to transactions made through DuitNow, FPX or Bank Transfer, and where this policy applies. Access and eligibility depend on local law and are available where local law permits.
This policy reflects how ab66 operates its platform for accounts registered in supported regions. We apply it consistently across every interaction — whether you are browsing the game lobby, initiating a DuitNow transfer, completing a Bank Transfer withdrawal, or raising a question with our support team. Nothing in this document creates a guarantee of access or outcome; it describes the framework we work within and the standards we hold ourselves to. Where local law restricts or conditions access, those restrictions take precedence over anything stated here. Availability of account features, payment rails including FPX and DuitNow, and game content varies by region and is governed by applicable local regulations. We update this policy when our procedures change; the version shown in your account dashboard after login reflects the current state. If you have acted on a version that has since changed, you can contact our support team to understand what has shifted and how it affects your account. We ask that you read this alongside any supplementary terms linked from within your account area.
Understanding the boundary of this policy helps you know where to direct a question. Account-level matters — registration, identity verification, wallet activity and transaction records for DuitNow, FPX and Bank Transfer — fall squarely inside this policy. Third-party services that process payments or supply game content operate under their own separate terms; we are not in a position to amend or speak for those terms on their behalf.
Login credentials, account status, identity checks and session activity are all governed by this policy. Any question about why your account is restricted or how to reinstate access should be directed to our support team using the contact paths on this page.
Deposits and withdrawals processed through DuitNow, FPX or Bank Transfer are subject to this policy in respect of how we record and retain transaction data. The mechanics of each payment rail are governed by the respective payment provider's own terms.
Game content, odds information and lobby features are covered by this policy to the extent that we are responsible for making them available. Game rules and round outcomes are determined by the game engine and sit outside this policy's scope.
Studios and payment processors operate under separate contractual arrangements. Where you interact with a third-party interface — for example, completing a DuitNow payment through your bank's own portal — that bank's terms apply to that leg of the transaction.
You hold several concrete rights in connection with the account you maintain on ab66. First, you can review your transaction history at any point — the full record of deposits and withdrawals processed via DuitNow, FPX or Bank Transfer is visible in the transaction section of your account dashboard after you log in. Second, if any account detail is incorrect — name spelling, contact number or linked payment method — you can submit a correction request through the account settings page; our team reviews these and confirms the outcome in writing. Third, if you want to understand how a specific piece of data connected to your account is used, you can raise that question directly with our support team. Finally, you can request a data summary or ask for clarification on any point in this policy at any time. Response timelines depend on the nature of the request; we confirm receipt of every formal policy-related query.
Log in and open the transaction section to see a full dated log of every DuitNow, FPX or Bank Transfer movement on your account. No request is needed — the record is there whenever you need it.
Head to account settings to update a mismatched name, phone number or linked bank detail. Submit the correction and our team will confirm the change or ask for verification within the process shown on that page.
Any question about how this policy applies to your account can be sent through the support channels listed in the section below. We document every formal policy query and respond with a written answer.
For anything that falls outside a self-service fix — a disputed transaction, a data concern or an access issue — contact our team directly. The support section on this page shows the available contact paths.
When a legal or policy matter requires direct assistance, these are the channels we keep open for accounts registered in Malaysia. Each route is monitored; pick the one that matches how quickly you need a response and whether your query involves account-specific data.
Start a live chat session from inside your account for the quickest response on account-access questions, transaction queries and general policy clarifications. Chat history is saved to your session.
Send a detailed policy or data query to our support email address shown in your account dashboard after login. Written queries receive a written response, which you can keep as a record.
The Help Centre, accessible from your account menu, contains the current versions of all policy documents and structured request forms for data corrections and formal policy enquiries.
Knowing what happens to the information connected to your account is a reasonable thing to ask. We collect only what is needed to operate your account — login details, identity verification data, and a record of payment activity covering DuitNow, FPX and Bank Transfer transactions. That data is retained for the period required by applicable law in the regions where we operate, and no longer. You can request a summary of what we hold at any point through the support channels above.
We use cookies to keep your session active and to remember lobby preferences. Cookie settings can be adjusted through your browser. We do not use cookies to build profiles sold to third parties; their function is limited to account and session management on this site.
Your account login is protected by the credentials you set at registration. We do not share login details with third parties. If you suspect unauthorised access, use the account security section in your dashboard to change your password or lock the account immediately.
Transaction records — including every DuitNow, FPX and Bank Transfer entry — are retained for the period required by applicable regulations. After that period, data is either anonymised or deleted. You can ask which period applies to your account through our support team.
To correct personal data, update a linked payment method or ask for a data summary, use the account settings page or contact support. We confirm every change in writing and flag any verification steps needed before we can action the request.
These are the questions we hear most often from account holders in Malaysia about how this policy works in practice.
The current version is always shown inside your account dashboard after login. We update it when our procedures change, so the dashboard version is the authoritative one. You can also reach it through the Help Centre in your account menu.
Yes, in respect of how we record and retain your transaction data. The payment leg handled by DuitNow or FPX through your bank falls under that bank's own terms. Your transaction history — every entry — is visible in the transaction section of your account at any time.
You can. Go to account settings and submit a correction for name, contact number or linked payment detail. Our team reviews the request and confirms the outcome. If verification is needed before the change can be made, we will tell you exactly what to provide.
Contact our support team through live chat or the support email shown in your account dashboard. Submit a data summary request in writing and we will confirm receipt and respond with the detail requested. The Help Centre has a structured form to make this straightforward.
Transaction records and identity verification data are retained for the period required by applicable local regulations after account closure. Once that period ends, the data is anonymised or deleted. Ask our support team which retention period applies in your case.
Access and eligibility depend on local law and are available only where local law permits. We do not make representations about access in regions where local law restricts or conditions it. Check the eligibility information shown during the account registration process for the current state.