Mobile / Sports
This policy tells you exactly what information ab66 collects when you access the lobby, make a transaction through DuitNow, FPX or Bank Transfer, or contact our support team — and what we do with it. Availability of our services depends on local law and eligible regions in Malaysia.
When you open an account with ab66, we collect the information you provide at registration — your name, email address, contact number and any identity verification details required by our compliance process. When you make a payment, details associated with your chosen method — whether that is DuitNow, FPX or a direct Bank Transfer — are recorded in your transaction history and retained in our system for a period consistent with applicable financial and regulatory requirements. We also collect technical data automatically: device type, browser session identifiers, IP address and page-interaction signals. This helps us keep your account session stable and detect unusual access patterns. We do not sell your personal data to third parties for marketing purposes. Where we share data with a service provider — for example, a payment processor handling your DuitNow or FPX transaction — that provider is bound by a data-processing agreement that restricts use to the defined purpose only. Cookies placed by ab66 serve functional and analytical roles: keeping you logged in, remembering your lobby position and measuring which sections of the site you visit. You can manage cookie preferences through your browser settings at any time. Retained records are removed or anonymised when they are no longer needed for the purpose they were collected.
Not every interaction on or around ab66 falls under this single document. Understanding the boundary helps you know where to direct questions about your data and where a third party's own terms govern instead.
Login activity, session tokens, password resets and two-step verification events are all within scope. These records are held in our system and can be reviewed by contacting support with your registered details.
Payment records for DuitNow, FPX and Bank Transfer — including amounts, timestamps and status — fall within this policy. We retain these for compliance purposes and they are visible in your account transaction history after login.
Game session data generated inside the lobby — including bet history and game results from studios such as PG Soft or Microgaming — is logged under your account and governed by this policy alongside our general terms.
Links or embedded tools from external providers — payment gateways, identity verification services or analytics platforms — operate under their own privacy terms. We are not responsible for data practices on pages outside ab66.
You have several concrete options for managing the personal data we hold. To review the information tied to your account, log in and check the account dashboard — your profile details, registered payment methods and transaction records are displayed there. If any detail is incorrect, you can update it directly through the account settings page; for fields that cannot be self-edited, send a written request to our support team with your registered email address and a clear description of what needs correcting. If you want to know what data we hold beyond what appears in your dashboard, submit a data-access request through the support contact channel listed on this page. We will respond within the timeframe required by applicable law. You may also raise a question about how your data has been used or request that outdated records be removed where retention is no longer legally required — include your account ID and the specific concern so we can locate the relevant records quickly.
Log in to your account dashboard to see profile data, registered payment methods and your full transaction history, including DuitNow and FPX records.
Update editable fields directly in account settings. For locked fields, contact support with your registered email and the correction needed — we will process it promptly.
Submit a formal data-access request through the support channel below. Include your account ID so we can locate and return the relevant records within the required timeframe.
If you believe your data has been handled in a way that conflicts with this policy, reach out via the contact details in the support section. We will investigate and reply in writing.
Questions about your data, correction requests and formal privacy inquiries can all be directed to our support team through the channels below. When contacting us about a privacy matter, include your registered email address and account ID so we can match the request to the correct record without delay.
Start a live chat session from the ab66 support page. Have your registered email address ready — our team will confirm your identity before discussing account or data details.
Send a written privacy or data-access request to the support email address listed in your account dashboard. Include your account ID and the specific question or correction needed.
Many data and profile changes can be handled directly — log in and head to account settings first. The current state of your registered details and transaction history is shown there.
We apply access controls so that personal data is only reachable by staff whose role requires it. Payment data processed through DuitNow, FPX and Bank Transfer passes through encrypted connections, and transaction records are stored in systems with restricted administrative access. Retention periods follow applicable financial compliance requirements — records are not kept beyond what those requirements call for.
All data exchanged between your device and ab66 — including account login, payment submissions via DuitNow or FPX, and support messages — travels over encrypted connections to reduce interception risk.
Functional cookies keep your session active in the lobby. Analytical cookies help us understand how sections of the site are used. Adjust cookie behaviour through your browser settings; functional cookies are needed for account features to work correctly.
We retain account and transaction records for the period required by applicable compliance rules. Once that period ends, records are removed or anonymised. You can request information about the retention period for your specific data type through the support channel.
When this policy changes, the updated version is published at ab66/privacy-policy/ with a revised date. Continuing to use your account after a change is posted means you have seen the update — we recommend checking this page periodically.
Here are the questions we hear most often about how ab66 handles personal data, payment records and account privacy — answered directly.
At registration we collect your name, email address, contact number and any identity details required by our compliance process. Once you transact, payment method details and timestamps linked to DuitNow, FPX or Bank Transfer are also recorded in your account history.
Log in and open your account dashboard — your profile, registered payment methods and transaction records are displayed there. For a full data-access request covering records not shown in the dashboard, contact support with your account ID and registered email.
Editable fields — such as contact number or display name — can be updated directly in account settings. For fields that are locked, send a written request to the support team with your registered email and a description of the correction needed; we will action it after identity verification.
We share data only with service providers who need it to process your request — for example, a payment gateway handling a DuitNow or FPX transaction. Those providers are bound by data-processing agreements. We do not sell personal data for marketing purposes.
Retention periods are set by applicable financial and compliance requirements. We do not keep records beyond what those rules require. You can request the specific retention period for your data type by contacting support with your account ID.
Reach out through live chat or the support email address shown in your account dashboard. Include your account ID and a clear description of the concern. We will investigate and reply in writing, referencing the specific records involved where possible.